CIGNA TAIWAN LIFE ASSURANCE COMPANY LTD.
國際康健人壽保險股份有限公司


Awards and Recognition:
 


Company details

Address

6F, No.39, Zhonghua Rd.,Sec. 1,
10042 Taipei, Taiwan

6F, No.39, Zhonghua Rd.,Sec. 1, 10042 Taipei, Taiwan


Industry

Insurance


Vision

To improve the health,
well-being and peace of
mind of those we serve

To improve the health, well-being and peace of mind of those we serve


Head Count

927


Website

www.cigna.com.tw


Explore opportunities with us!



www.cigna.com.tw/JobOpportunities

www.cigna.com.tw/JobOpportunities

As subsidiary of the global health service group Cigna Corporation, the 4th biggest healthcare company in US, ranking before the 50th on Global Fortune 500, Cigna Taiwan has deeply rooted in Taiwan for over thirty years. Cigna Taiwan is now one of the longest-standing international life insurer and in the leading position in Taiwan’s insurance telemarketing market. Cigna Taiwan has been long caring about the wellbeing of Taiwan citizens, as the world grapples with pandemic-induced uncertainty, we launched the De-stress Brand Campaign and introduced the “De-stress Index” digital tool, advised, even under the uncertainty, enjoy living in the present, and find a healthier, happier future and greater peace of mind. We also deeply concern about the aging phenomenon in Taiwan and the healthcare for the elderly. Cigna partners with professionals from government, industry and academic to hold the 2020 Longevity Forum 2.0 and to establish a healthy environment for the seniors.


Our mission is to improve the health, well-being and peace of mind of those we serve, and this is also how we commit in CSR. From our longitudinal 360 Wellbeing Survey , which provides the whole view of our citizens’ overall health condition, we understand it is possible to form health habits fundamentally through the various activities of health promotion to attain the balance of body and mind. The study reveals that Taiwan’s Family Well-being Index ranked the bottom 2 among the world in recent 5 years, 78% percent of parents are aware of the pressure their children bear from the peer and school. We aimed to increase the parent-children happiness, we partnered with John Tung Foundation to launch Play & Move, Flying High , the parent-children wellbeing program participated by over 5,000 families with positive impacts towards body and mind health. This program improved parent-kid companionship, and successfully raised the awareness toward the importance of family bonding. Cigna Taiwan does not see itself as an insurer only, but also becomes a close partner for Taiwanese people in each area of health life. We commit ourselves to more engagement with Taiwan people to realize CSR and elevate the happiness between parents and children.

Safe Workplace in the Mist of the Pandemic

Although Taiwan keeps the rank as one of the top countries in the world for its successful handling of the Covid-19 pandemic, Cigna Taiwan quickly started working from home, dual-site working, flex work, disinfecting offices, banning large group activities to ensure workplace’s safety. Our Welfare Committee deployed textPersonal Protection Kit, with face masks, liquid soaps, and hand sanitizers, to each employee for personal hygiene and prevention. Due to the ways of work changed, Cigna Taiwan drove digitalization, urged the utilization of virtual meetings and training courses, and improved facilities for working from home. The web-based “WFH Resources Zone” can be accessed by employees in no time for their needs. Considering the necessity of caring for family members, Cigna Taiwan offers 10-day paid ETO (Emergency Time Off), Epidemic Family Care Leave, Flex Work to be used for Covid-19 related reasons. EAP (Employee Assistance Program) and medical supports continued to serve our employees during the pandemic and online de-stress courses were additionally designed to make sure our employees’ body and mind well taken care of.

Positive and Total Employee Experience

The primary of Cigna Taiwan’s people strategy is Employee Experience, aligning with Cigna Values, we innovate and adapt. With our inherent design-thinking, IAP (Innovation Accelerator Program) encourages employees be adventurous to innovate ideas on business. One of our latest Customer Reward campaigns which the idea was collaborated a by cross-function group to put into reality with speed, succeeded to simplify the premium payment for the customers and improve the policy persistency rate.

During the career journey at Cigna Taiwan, each employee experience the growth on the designated and diverse career plan, i.e. efficient advancement training, job rotations, cross-country short-term assignment, ‘Dr. Career’, through which employees are empowered to take lead in the personal growth.
Cigna Taiwan is devoted to creating a quality work environment and corporate culture that values work-life balance, employees of all ages, genders, and family types are looked after with respective care programs, such as Pregnancy Caring Program, 12-week paid maternity leaves and 4-week paid paternity leaves for novice parents; 20-day paid caregiver leaves for the sandwich generation; health check-up program, better than the market, for over 40 year-old employees every year. Cigna Taiwan was listed as one of the Best Companies to Work For for the second consecutive years. We also won the Well-Being Award, Benchmark Company of Compensation and Benefits in the Insurance Industry , as well as the Work-Life Balance Award from the Ministry of Labor.

Diverse, Equal and Inclusive Healthy Workplace

At Cigna, we stand for diversity, equity, and inclusion, and we are committed to respecting differences, treating each other fairly, and standing together for those who may need help. Cigna Group ranks >#7 in REDI Index ERGs (Enterprise Resource Groups) for different races, genders, religions, sexuality, disability, nationalities have been long founded to support our employees of various backgrounds. Cigna discourages sexism and supports equal rights for staff to get married. Since 2019, our Adoption Assistance Program has offered 20 paid-day adoption leaves for employees with the need. Cigna Taiwan was honored and certified by Taipei City Government with 1st Work Gender Equality award as the only insurer.

The deeply-rooted spirits of fitness and LOHAS can be evidenced in Cigna daily life, as we incorporate innovation in the initiatives to promote comprehensive Healthy Lifestyle and Wellness Care Programs. We regularly hold lectures and activities to improve physical and mental wellbeing. There are also various sport clubs formed by employees. Cigna Taiwan is constantly top ranked at annual Cigna Global Fitness Challenge and ReSet Your Resilience programs, which encourage not only to pursue physical health but also to engage ourselves in the social network to reach the balance of body, mind, and soul.
康健人壽直屬於全美第四大健康服務公司、「財星」全球前50大企業的美國信諾(Cigna)集團,深耕台灣三十餘年,領先同業發展直效與電話行銷,穩居台灣電話行銷保險市場領導地位。康健人壽長期關心國人身心健康,除了鼓勵國人面對壓力管理壓力外,面對全球疫情所帶來的不確定感中,今年更推出「啟動你的健康。輕。生活」品牌活動,提供檢測工具,主張即使面對不確定感,也要努力活好每個當下,輕鬆擁有「健康。輕。生活」。康健人壽亦關切台灣高齡化社會下,銀髮族的健康保障,透過舉辦「高齡化社會論壇」,與產官學界專家領袖,探討如和公私如何,一起為銀髮族建構更健康的高齡環境。
康健人壽的使命是讓客戶擁有更健康、更幸福、更安心的未來,而這也反映在我們履行企業社會責任的願景上。我們長期透過360康健指數調查深入了解台灣民眾的全方位健康狀態,並透過各項健康促進活動,根本性地幫助民眾建立起積極健康的生活習慣,達到身心平衡。調查發現,台灣的家庭幸福指數連續五年位居全球倒數第二,有78%的父母察覺到自己的學齡孩童承受著同儕、課業壓力,數值相較於全球平均56%高出許多。若父母能夠常花時間與孩子相處,孩童壓力可有效降低二成(81%降低至65%)。為提升親子健康與幸福指數,康健人壽與董氏基金會於2020年攜手前進校園推廣親子飛盤運動,倡導親子在日常生活中一同建立起運動習慣,透過輕鬆有趣的飛盤拋接活動,讓親子一起運動揮汗紓解壓力,用彼此的陪伴增加親子幸福感。為期三個月的活動共有來自大臺北地區四所學校、超過5,000個家庭參與,對參與計畫的家庭進行調查,超過八成受訪者同意與孩子一起運動對親子關係可帶來好處,例如「親密感提升」等。康健人壽長期以來自許不只是一間保險公司,更希望是國人在健康生活各方面的最佳夥伴。本次透過實際行動來履行企業社會責任,協助國人提升親子之間的關係,未來也希望持續推廣該計劃,協助國人提升親子幸福感。

安「疫」的工作環境

康健人壽在疫情初期即啟動居家工作、異地辦公,辦公室消毒、訪客控管等,以確保工作環境的安全。我們也提供防疫包,以利員工隨身防疫保健。因應工作型態改變,康健人壽加速推動數位化,會議、面談、訓練課程皆以線上方式進行,改善員工居家工作設備,我們也在內部網站開設「居家辦公資源專區」,讓員工隨時獲得所需資源。由於疫情影響,康健人壽提供防疫照顧假、10天全薪緊急防疫假、彈性工時,讓員工可以無虞地照顧家人。除了既有的員工協助方案(EAP)與健康照護持續支援員工,更設計開發了線上舒壓課程,確保員工身心健康。

正向、全面的員工體驗

康健人壽人才策略首重員工體驗,連結企業文化與價值,我們持續創新、與時俱進,推廣「新創加速計畫」,鼓勵員工大膽提出營運構想,如「轉繳易Fun券」,由不同單位小組成員共同合作、注入創新設計思考的企業基因,迅速敏捷實踐計畫,成功地簡化保戶繳費方式,也提高了保單繼續率。在康健人壽員工除了透過職涯發展計畫,如:完善升遷制度、工作觀摩及輪調、國際短期工作交換、多元學習計畫、「職涯相談所」,得以自己主導自我成長計畫外,我們也為各階段、各階級的員工在康健人壽職涯的旅程中提供了適合各族群的照護方案:新手父母之報喜專案、12週全薪產假、20個工作天的全薪陪產假;三明治族群之二十個工作天的全薪緊急看護假;40歲以上同仁優於同業的健檢套餐等福利等,屢獲各方肯定,如:「最佳婚育企業」、「幸福企業」、「工作生活平衡獎」、「亞洲最佳企業雇主」等。

多元、平等、共融 健康與幸福

康健人壽致力於打造多元、平等、共融的工作環境,鼓勵多元背景員工共享公司資源,集團DEI政策(Diversity, Equity & Inclusion Policy)在Religious Freedom & Business Foundation評為多元共融指標企業第7名(#7 in REDI Index),更成立數個多元包容企業資源團體,尊重個人差異性,提供性別、種族、宗教、年齡、身體構造(身障)、性向、國籍等支持。康健人壽自2019年起,為鼓勵多元成家並消弭職場性別歧視,提供20天全薪領養假,協助同性婚姻員工建立家庭;於2020年獲頒亞洲第一個推出的「台北市職場性別平等認證」也是唯一獲得該殊榮的保險公司。

運動健身與樂活舒壓一直是內植在康健人的DNA,公司推廣全方位健康生活及健康保健計畫,除了定期舉辦身心健康講座及活動,員工也自發組成各類運動社團,配合集團的「全球體適能挑戰」與「重啟心理韌性」活動,鼓勵大家除了運動,也多從事社交聯繫,提高正向心理的身心活動,追求身、心、靈平衡。