Establishing a foundation for digital financial services and accelerating our digital transformation

We are committed to promoting digital finance in order to meet the continuously changing demands of markets and customers. We formally established a data R&D center and three labs to develop digital transformation and innovation in blockchain, AI, and customer experience.

Career management and training

To meet the development needs of employees at all levels, a dual-track development system for both experts and managers has been established and career development road maps have been created for different positions. Furthermore, the Company provides professional training courses, management development training, international courses, overseas training, soft skills training, financial certification training, and opportunities such as overseas visits, job rotations, and project assignments to assist employees in their long-term career development.

Competitive remuneration

One way we attract and retain top professional talent is through our diverse programs of profit-sharing, such as employee stock appreciation rights, employee subscription rights for new share issues, employee shareholding, and employee welfare savings. We have also instituted environmental sustainability rewards to enhance environmental sustainability

Employee reward and recognition system

The Company has been holding a model employee competition every year, the winners of which are publicly recognized. We also run a senior employee recognition program to honor those who have been with us for the long run. Employees who have served for more than five years are awarded certificates. Those here for 5–10 years are given a one-time “golden holiday” of five paid days off, while those here for 15, 20, 25, and 30 years receive “diamond holiday” allowances of NT$20,000, NT$25,000, NT$30,000, and NT$35,000, respectively.

Diversified welfare systems

We established the Employee Welfare Committee, which provides general care as well as a variety of additional benefit options. The core welfare system provides employees not only with labor and health insurance, as legally required, but also various subsidies, such as for marriage, family funerals, childbirth, medical treatment, and children’s education, as well as cash gifts for birthdays, bonuses for major holidays, emergency relief and consolation funds, comprehensive group insurance, group annuity insurance, and others. The flexible benefits system works by awarding points every year to employees, who can exchange them for products and services of their choice, including food, clothing, accommodation, transportation, education, and entertainment. We also offer employees preferential interest rates of less than 1% for home loan.

Employee leisure activities

CTBC hosts a variety of leisure actives and supports employee participation such as new employee cohesion camp, department travel, annual parties, family days, etc. We support employees in organizing their own club activities. The Company had 34 clubs in 2020, including for golf, English speaking, music, flower arrangement, aerobics, and adventure cycling.