FAR EASTERN BIG CITY SHOPPING MALLS CO., LTD.
遠東巨城購物中心股份有限公司


Awards and Recognition:
 


Company details

Address

No. 229, Zhongyang Rd., East Dist.,
Hsinchu City 300, Taiwan (R.O.C.)

No. 229, Zhongyang Rd., East Dist., Hsinchu City 300, Taiwan (R.O.C.)


Industry

Retail Trade


Vision

Big City's vision is to be one of the
best shopping malls in Asia, aiming
to provide one-stop shopping with
the finest service experience and
most inviting environment.

Big City's vision is to be one of the best shopping malls in Asia, aiming to provide
one-stop shopping with the finest service experience and most inviting environment.


Head Count

168


Website

www.febigcity.com/bigcity/EN


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www.febigcity.com/career

www.febigcity.com/career




www.104.com.tw/career

www.104.com.tw/career

The Far Eastern Big City Shopping Malls (hereinafter referred to as “Big City”) was established in December 2010 and opened its first shopping mall in Hsinchu City, Taiwan in April 2012, covering an area of 188,400 square meters. As of February 2021, Big City being the largest indoor leisure and entertainment space in Northern Taiwan, has more than 650,000 Facebook followers, hosts an array of more than 300 famous retailing brands, 80 dining brands with almost 4,300 dining seats. Big City aims to provide one-stop shopping with the finest service experience to more than 15 million valued customers and tourists every year.


“Sincerity, Diligence, Thrift, Prudence, Innovation, Passion” has always been the core value of Big City which led towards the vision of being the "Asia's premier shopping mall". To achieve its vision while keeping up with elite operation, Big City strongly believes the employees are the most valuable assets – happy workers are the cornerstones of making the company competitive and are engines for long-term success. Big City not only focuses on operating a successful shopping mall with exceptional business performance, but also hosting public welfare activities for up-most influential power in society. From opening in 2012 to the end of January 2021, Big City has hosted over 650 welfare activities, providing essential benefits to more than 250 public groups from 14 countries around the world.

Comprehensive Health Promotion

Big City's health promotion program aims to enhance employees' health awareness and promote work-life balance, by providing rich variety of activities supported by high prize incentives to promote participation, programs including dynamic experiential activities to relief physical and mental stress, doctorial-health consultation, health scorecard competitions, family days, employees travel trips, vaccination, free cancer check-ups, and occupational medical resident services, etc. Big City demonstrates sincere caring of employees by providing health assistance and puts in big efforts in educating importance of well-being health in life.

Quickly after announcement of COVID-19 epidemic, Big City has strengthened all preventive measurements – providing masks every week during peak periods to all workers, separating offices working zones, adjusting all welfare activities and meeting formats, providing additional epidemic prevention bonuses, strengthen open communication with employees to reduce anxiety and to boost employee morale, etc.

Diverse Talent Development

Big City emphases on talent development. It has set up a comprehensive training program to assist employees on building both intellectual and technical skills that are needed for long-tern career development. Considering unique skills essential for retailing industry and needs of personal competitiveness, Big City designs different training courses for various levels of seniority workers, e.g. a more comprehensive guiding principle training for young graduates, assign international cooperation projects for experienced employees to expand global perspectives and industry knowledge. In addition, Big City’s “Big Learning” lectures program provides employees and management opportunities to learn cross-industries knowledge, in the fields of managing organizational change, digital transformation and situational leaderships. Big City also sets programs to encourage employees to strengthen and always keep up with their professional skills, and most importantly, cultivates a knowledge-sharing environment within the organization to building the A+ Company together as one team. Big City’s comprehensive training program has received high recognition from Taiwan’s Ministry of Labor in 2020, and won the 2nd Awards of Talent Quality-management System (TTQS).

Listening to Employees and Co-Honoring with Employees

To promote open and positive communication with employees, Big City has set up multiple channels, such as feedback surveys, labor-management communication meetings, complaint mailboxes, newcomer seminars, performance interviews, etc. to demonstrate the genuine caring of employees’ lives and opinions, while communicate relentlessly on company's vision and culture, and the importance of all employees in driving to achieve the vision together.

Ultimately, sense of belonging and proudness of being an employee of Big City not only comes from strong business performance, but also demonstrates the positive influence and contribution to the community and the society. As a true believer of “take from society, give back to society”, ever since opening of its first shopping mall in 2012, Big City never stops leading its employees, business partners and social welfare organizations to building a trusted philanthropic platform to support the underprivileged and the needed groups in the society.
遠東巨城購物中心股份有限公司(以下簡稱巨城)於2010年12月設立,首家購物中心於2012年在台灣新竹市開幕,商場樓地板面積逾5.7萬坪。截至2021年2月擁有逾300個專櫃品牌、80個餐飲櫃位、4,300個用餐席次、65萬Facebook粉絲,為北台灣最大室內休閒娛樂空間,提供全客層一站式服務,每年來客數超過1,500萬人次。

巨城秉持「誠、勤、樸、慎、創新、熱情」立業精神,朝向「亞洲首屈一指的購物中心」邁進,體認員工為企業的重要夥伴,並深信唯有員工獲得滿足,企業才能與時俱進,永續發展。巨城追求的不只是營運績效,亦致力於公益活動舉辦,擴大社會影響力,開幕至2021年1月已累計辦理超過650場公益活動,逾250個團體受益,參與者更遍及全球14個國家。

全方位健康促進

巨城健康促進計畫以提升員工健康意識及促進工作生活平衡為目標,規劃豐富多元的內容、高比例的動態體驗活動及豐富的競賽獎金且獲得高階主管支持,如:身心紓壓活動、健康講座、健康競賽、家庭日、員工旅遊、疫苗施打、免費癌症篩檢、職醫駐診服務等,使員工獲得多面向的健康協助,讓健康成為一種生活態度,提升企業溫度。

巨城更在防疫期間加強相關措施,如:高峰期每周提供口罩、分區辦公、調整福利活動與會議形式等,亦加發防疫安心獎金以提升員工士氣。

多元人才發展

巨城重視員工職涯發展,建置完善的訓練體系與多元學習管道,協助員工培養工作所需知識、技能與態度。巨城另考量產業特性及員工長期發展需求,規劃特色訓練方案,協助員工培養「帶著走的能力」,如:完整的新人指導制度協助新鮮人適應社會化過程、連結國際資源開拓員工視野格局、巨城Big學特色講座提倡跨界與持續學習等。近年來,回應組織成長與數位轉型策略,積極推動相關管理與專業職能訓練,促進組織經驗傳承與知識擴散,建立 A+團隊。巨城紮實的培訓方案,於2020年獲得台灣勞動部勞動力發展署頒發「人才發展品質管理系統」( TTQS ) 銀牌獎肯定。

傾聽員工聲音 共好共融

巨城為促進勞資雙方良性互動,關懷員工日常生活,傾聽員工聲音,因此設置多元溝通管道,如意見調查、勞資會議、申訴信箱、新人座談、績效面談等,活躍組織內部溝通,實現員工需求,進而連結員工、工作與公司的願景與文化,增進對公司的認同與凝聚向心力。 巨城更帶領員工,攜手廠商及社會公益團體,活用企業資源,支持弱勢族群,以達與社會共好共融之願景,發揮「取之於社會,用之於社會」的精神。