COMPANY INTRODUCTIONLF Logistics’ Taiwan Branch is a subsidiary of Li & Fung, providing supply chain and logistics solutions to global brands and retailers. LF Logistics operates 8 distribution centers with a footprint of 176,460 sq. m. across Taiwan. Our people are at the very heart of our business, and their passion and commitment to service excellence is at the core of our success.
COMPANY CULTURE & VALUESAt LF Logistics, we are committed to driving a “People First” culture where our people feel valued and included, have a clear sense of belonging and are recognized and rewarded for their contribution. We strive to instill a high-performance culture where our people are geared and motivated to deliver exceptional experiences for our customers.
We “INSPIRE GREATNESS” in everything we do. We firmly believe that our core values of “Inspire”, “Innovation”, “Nimbleness”, “Simplicity”, “Productivity”, “Initiative”, “Reliability” and “Engagement”, are crucial to leading us on a path to GREATNESS.
OUR EMPLOYEE ENGAGEMENT ROADMAPLF Logistics deeply believes that highly engaged employees play a key role in contributing to the sustainable growth of the business. A series of employee engagement programs have been developed and implemented to foster an engaging working environment that creates a win-win situation for both the company and its people.
A. 2020~2021 Talent Recruitment PlansIn Jim Collins’ book, ‘Good to Great,’ he emphasizes that it is crucial for businesses leaders to ask “First Who, then What?” Companies that go from good to great should start by getting the right people on the bus and the right people in the key seats before they figure out where to drive the bus. We believe that this concept perfectly describes the recruitment philosophy of LF Logistics. To support our rapid business growth in Taiwan and the need to build a strong talent pipeline, we continue to invest in different talent recruitment programs, including the Global Management Trainee Program, the Operation Management Trainee Program, and the Internship Program for Distribution Centers Operation.
Global Management Trainee ProgramEach year, LF Logistics’ Global Management Trainee (GMT) Program hires young talents with great potential from different countries across the globe, including Taiwan. This 18-month program consists of a robust talent selection process, new hires integration program, company culture and values workshop, general management knowledge and skills training, job rotation on a quarterly basis, guest speaker sessions, mentorship program, project assignments, global exchange conferences, and performance evaluation. This comprehensive program aims to equip our talents with the knowledge to understand the corporate culture, internal communication mechanism, and business operations. Our aim is to closely engage with our trainees as they become an integral part of our company.
Operation Management Trainee ProgramEvery Distribution Center (DC) plays a critical role in our business. In addition to the GMTs, we pay significant attention to the selection and development of Operation Management Trainees (OMT) who are mainly responsible for managing daily operations in each DC. In 2020, a well-organized OMT program was rolled out to capture and cultivate young talents who fit our values and culture. The development program includes new hires orientation, company culture and values workshop, basic management knowledge and skills, in-house operation practices (i.e. in-bound & out-bound, value-added services, sales return, warehouse management system, manpower planning, and exception management) customer relationship management, and performance evaluation. By combining theory with practices, the program has enabled our OMT to get familiar with our DC operations at an incredible speed and to fulfill customers’ expectations satisfactorily. Our OMTs have gained a tremendous sense of achievement in doing what they are passionate about.
Internship Program for Distribution Center OperationAlmost 80% LF Logistics colleagues in Taiwan work in DCs. Besides using recruiting channels, such as online job bank, job fairs, bureau of vocational training, and employee referrals, we have designed an Internship Program for students to take up DC operations duties as interns with a full-time pay for at least a semester. This practice not only helps us bring in talents, it also supports the young generation in learning more about the logistics industry as well as their career interests. After completing their internship, the students can then choose to stay and work at LF Logistics after they graduate from university. This internship program gives us a platform to recruit young talents and offers an opportunity for them to explore opportunities with LF Logistics.
B. Employee Engagement Survey, 360 Degree Feedback and Individual Development Plans (IDP)From 2019 to 2020, LF Logistics launched the global survey ‘Your Opinion Matters’ for employees around the globe. This survey aims to gather employee feedback on several employee engagement topics, such as daily management, leadership, communication, and employee wellbeing. The survey results provide great insights to help us further develop improvement plans. Moreover, to enhance the effectiveness of our improvement plans, a customized, 360-degree survey was created for managers in LF Logistics Taiwan with a focus on individual development plans (IDP) in 2021. By identifying the gap between the managers’ self-evaluation and the 360 degree feedback provided by the people they work with (i.e. direct manager, subordinators, and peers), concrete IDP with specific initiatives can be designed and implemented to enable managers to continue to grow and develop leadership qualities that affirm the values and organizational culture of LF Logistics, contributing to a more engaging work environment.
C. Rewards and RecognitionsTo foster a working environment that encourages continuous employee engagement, a series of employee rewards and recognitions programs have been designed to fulfill this purpose. The program details are shown below:
- Pay for Performance
- In LF Logistics Taiwan, we are dedicated to drive a pay-for-performance culture within the organization. Regardless of any individual or team, the more outstanding the performance, the more rewards will be offered, including annual salary adjustments, performance bonuses, profit sharing, and promotion arrangements.
- Employee Spotlight Award
To give our colleagues the recognition they deserve, a quarterly employee spotlight award was launched in 2020. The selection criteria are based on: Innovation, Productivity, Initiative, Reliable, and Engagement. We believe these are the key elements of success.
- Long Service Award
The Long Service Award is a global initiative that recognizes and shows our appreciation for employees who have served at the company. Every 5 years, a personalized gold coin will be presented to awardees in an awards ceremony to thank them for their dedication and loyalty to the company.
D. Building trust through regular employee communicationLF Logistics believes that having mutual trust is the most important foundation for employee engagement. Communication with transparency is one of the most powerful tools to boost and build a mutual trust between a company and its employees. The following initiatives has allowed LF Logistics to build a solid foundation.
- Weekly Townhall Meeting during COVID-19 period by CEO
Throughout the COVID-19 outbreak, our Group CEO frequently arranged online Townhall meetings on a weekly basis to update colleagues on the impact to our business and what business initiatives the company is doing to address the challenges. By keeping our employees informed, and creating an open dialogue with management, this has allowed us to build a level of trust with our people.
- Public Communication in all kinds of Company Events
Communication with transparency plays a large part in our daily working life: OneFamily, our company intranet (as appendix I), is dedicated to publishing all kinds of company relevant information in a timely manner, featuring wide-ranging topics such as employee engagement events (as appendix II), and applications of electronic communication tools (e.g. MS Teams) that facilitate efficiency and convenience of employee communication with transparency to effectively increase mutual trust.
- Employee Complaints Channel
It is our responsibility to establish open communication channels between the company and our people. The LF Logistics Taiwan HR team is focused on bridging the gap between the company and its employees and addressing any issues that cannot be resolved by the managers and the employees.
我們始終秉持著「成就卓越」這個核心價值觀,。我們堅定地相信 ，核心價值觀包括了:「創新」、「靈活」、「精簡」、「生產力」、「主動」、「可靠」和 「敬業」，是引領我們每一個人走向偉大之路的基石。