IVIVU.COM JSC


Awards and Recognition:
 

Company details

Address

The 2nd Floor, Anh Dang Building
215 Nam Ky Khoi Nghia, Ward 7,
District 3, Ho Chi Minh City, Viet Nam

The 2nd Floor, Anh Dang Building, 215 Nam Ky Khoi Nghia, Ward 7, District 3,
Ho Chi Minh City, Viet Nam


Industry

Online travel agency


Vision

Delivering Excellent Travel Experience
through 3 core values:
– Best Choice
– Personalization
– Absolute Convenience.

Delivering Excellent Travel Experience through 3 core values:
– Best Choice
– Personalization
– Absolute Convenience.


Head Count

100+


Website

ivivu.com


Explore opportunities with us!



Info

Info

iVIVU is the first local online travel platform that delivers a seamless integration of the high-tech industry and traditional travel industry to allow domestic customers easily pursue an amazing full travel experience online with exceptional customer services.

Vietnam's Leading Online Travel Agency by World Travel Award

Travel trend setter with 1.5M Fans on social and 100K visitors daily

State-of-art technology help us providing excellence services though Omni-channel seamlessly, including call center, web, app, messenger, Chabot and 3 sales offices.

About iVIVU.com

  • Founded in 2010, iVIVU is the first local online travel platform that delivers a seamless integration of the high-tech industry and traditional travel industry to allow domestic customers easily pursue an amazing full travel experience online with exceptional customer services.
  • iVIVU is well-known for its Free & Easy packaged holidays targeting affluent FIT leisure travelers. Over the years, it has become a one-stop shop for travelers offering online bookings for hotels, flights, tours and packages, with exclusive attractive rates.
  • It has retail offices and call center services in Hanoi, Ho Chi Minh, and Can Tho to provide customer support & additional payment options for clients.
  • In 2017, iVIVU launched its airline booking services and quickly becomes a tier-1 distributor.
  • In 2018, it introduced a mobile app, targeting the emerging mobile booking market.
  • In 2019, it launched a travel chat bot (OLIVIA), that blends AI technology combined with the experience & expertise of iVIVU team to deliver personalized information/ recommendation to customers at scale.
  • In response to Covid-19 lockdown, iVIVU added lunch and prepared meal subscription services to its customer base. It now serves more than 1,000 customers a day.


OUR STAFF OFFER

iVIVU’s Award for the best salesperson monthly, quarterly, annually
Engage all members to setup company goals
Transparent policies
Empower all level
Open working space, positive interactive across team
Flexible and comfortable working time
Inside and outside training courses
Advanced health insurance for employees and their families


DREAM CREATION

Trusted Travel Content Hub – Best Place to build a Career
iVIVU owns a well-known travel blog (~1.7million visits monthly) which provides creative and useful tips/advice on travelling and established iVIVU as a Trusted Travel Content Hub for local travelers. iVIVU.com has over 2.7 million visits (~50% from mobile devices), 4.1 million page views per month, and over 1.4 million likes on Facebook, which is 2-3 times higher than comparable statistics from other local competitors iVIVU focuses on establishing deep connections with target customers (middle & affluent class FITs) through its Travel Content Hub (blog & social media channels) to gain customers’ insights in preferable itineraries and products, creating dreams and demand for travelers and setting travel trends.

Our motto is to deliver Excellent Travel Experience through 3 core values: Best Choice – Personalization – and Absolute Convenience. To make this happen, we always strive to create a dynamic and transparent working environment, where our staff can freely express their strengths, explore their potential and push for continuous personal & professional growth. This is how we achieve innovation at work.

iVIVU always attracts interns and new graduates with excellent working environment and intensive training opportunities. We give opportunities for employees to increase their income, advance to higher positions, build a career with our company.

iVIVU.com is very proud to receive the HR Asia Best Companies to Work for in Asia 2021 award. Our motto is to deliver Excellent Travel Experience through 3 core values: Best Choice – Personalization – and Absolute Convenience. To make this happen, we always strive to create a dynamic and transparent working environment, where our staff can freely express their strengths, explore their potential and push for continuous personal & professional growth. This is how we achieve innovation at work. I believe that, at iVIVU.com, you don’t just get a job, you can build a career.

Mr. Nguyen Trung Cong, CEO, iVIVU.com

PRODUCT DEVELOPMENT

One-stop shop for travel products with unique packages at exclusive rates
iVIVU has established relationships with over 5,000 national and all major domestic airlines across Vietnam, while being top distribution partner for all local airlines and key 4-5 star resorts in Vietnam. iVIVU also connected with global GDS like Amadeus, Expedia & Hotelbeds to offer more than 100,000 hotels & airlines globally. The extensive supplier network has enabled iVIVU to offer the broad range of travel products for free independent travelers with attractive rates.

iVIVU’s customer-centric approach in product development by starting with travel content allows the company to discover favorable products and create unique package at exclusive rate to stand out.

iVIVU recently added tailored private tours, local experiences and food to its traditional travel offerings. The Company plans to roll out outbound tours to become a one-stop shop online for travel services

SALES

Omni channel approach
iVIVU embraces an omnichannel approach to offer consumers a greater choice of touchpoints online and offline. Aside from its website and mobile app, iVIVU established retail offices with call centers in major cities (Hanoi, HCMC and Can Tho) and Olivia AI chatbot on social channels to provide personal consultation and additional payment options. This enables the Company to serve both guests who need some consultation online and older demographic or less-tech savvy consumer segments with tailored offerings. ~80% iVIVU’s bookings are online automation, with 20% bookings are guests needing consultants’ advices before purchase.

AFTER-SALES SERVICES

Strict supplier quality control process
To become a trusted travel booking site, iVIVU’s provides transparent customer reviews and feedback online while also performs random survey call to monitor suppliers’ qualities and work with suppliers to address customer complaints if needed.

iVIVU.com SPRIT DURING COVID-19

iVIVU.com is committed to providing a safe and sustainable workplace for all employees. The management team regularly updates the covid -19 epidemic situation and instructs team members.

COVID-19 pandemic:
Keep positive energy, employees reduction not apply
Adapt quickly with covid-19 and market
Maintain stable income for employees
Update products, technology and enhance service
2020 revenue equals or increases compared with before covid-19